- Wholesale Terms & Conditions
Wholesale Terms & Conditions
Wholesale pricing on our website is password protected and will only be viewable after sign-in. You shall use your best efforts to prevent access to this Site through your Username and Password by anyone other than yourself. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Olive Oil Lovers of any unauthorized use of your password or identification or any other breach or threatened breach of this site's security.
All first-time customers are subject to a $500 Minimum First Order. Subsequent order minimum is one full case.
Customers agree to follow our Wholesale & Minimum Advertised Pricing Policy/Agreement (MAP) in order to maintain a fair retail market and brand integrity.
When you place an order from our Wholesale catalog, please allow 2- 5 business days for order fulfillment before shipping. For orders from our Bulk or Food Service catalogs, please allow up to 2 weeks lead time for packing orders. Preorder items will be shipped once all items in the order are available. Preorder items are items not currently in-stock, and they may only be purchased with other preorder items. Preorder payments are processed at the time of purchase, and any order that includes both preorder and in-stock items will be canceled and new orders for these items will need to be placed separately.
You will receive an email notification with tracking information when your order has shipped. Please note expedited shipping is not available on items from our Bulk or Food Service catalogs.
- UPS Ground: 1 - 6 Business Days
- UPS 3 Day Select: 3 Business Days + the pickup day
- UPS Second Day: 2 Business Days
- UPS Next Day Air: 1 Business Day
- USPS Priority: 1-2 Business Days
- LTL Freight: 3-8 Business Days
Olive Oil Lovers prides itself in providing a high fill rate with our orders, however, at times orders may be placed with insufficient quantities available for fulfillment. In these situations, customer service will immediately contact the customer to offer all available options including substitution for similar items or short shipping with applicable refund.
SHIPPING AND DAMAGES
Olive Oil Lovers subcontracts all deliveries with third party delivery services. Because delivery services are provided by third party contractors, Olive Oil Lovers cannot refund delivery charges.
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day, LTL Freight).
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Smaller orders will be sent USPS or UPS, and larger orders sent by LTL Ground Freight with appointment. Standard truck delivery is to a dock facility designed to receive freight. For deliveries shipped by LTL freight to non-commercial locations, such as a residential home, orders are delivered only to the customer’s curbside.
It will be the customer's responsibility for extra shipping services, as well as any charges that would be incurred which include, but are not limited to, residential deliveries, limited access, inside deliveries, missed deliveries, re-deliveries or detention fees (driver waiting more than 15 minutes). Residential deliveries, lift gate, or inside deliveries are available for an additional charge. If a lift gate is needed, please select option on the shipping options page. Please call to set up any other extra services needed. Additional fees accrued during shipping (example, not choosing liftgate when one is needed upon delivery) may result in account suspension until the balance due is paid.
Title and risk of loss pass to the customer upon tender of shipment to the carrier. Claims for damages or missing product during transit must be immediately noted on the Bill of Lading when signing for shipment upon receipt of product. Additionally, Olive Oil Lovers must be notified by e-mail within 24 hours in order to make a claim for compensation or replacement by Olive Oil Lovers. Any claims for damages or missing products not noted on the Bill of Lading are the responsibility of the receiving party and will not be honored by Olive Oil Lovers.
Please note all sales are final and is the customer's responsibility to review all orders upon receipt and report any discrepancies within 24 hours to firstname.lastname@example.org.
Olive Oil Lovers does offer on-site pickup for orders placed online at checkout. You will receive an email notification once your order is ready for pickup with instructions on how to organize a pickup time and date with Olive Oil Lover’s customer service. Please allow 2 - 5 business days for order fulfillment on Wholesale catalog items and up to 2 weeks on Bulk and Food Service catalog items to receive that notification.
Please note that customer is responsible for order tracking once freight has been loaded onto truck. Additionally, Olive Oil Lovers cannot assist you with filing damage claims with your carrier.